LIVERPOOL FC OFFICIAL ONLINE STORE TERMS AND CONDITIONS
These terms and conditions (“Online Store Terms”) apply to all transactions concluded with you, the customer, when you shop via the Liverpoolfc.com website (“the Website”) and the online store. Please read them carefully before placing your order and print a copy for your future reference. By registering at the online store you accept and agree to be bound by the Online Store Terms and the terms and conditions of the Website (“Website Terms”) which together shall constitute the entire agreement between you and Liverpool Football Club (“LFC”).
LFC reserves the right to alter these Online Store Terms from time to time.
References in this document to "the online store" refer to the LFC official online store at http://store.liverpoolfc.tv operated by Liverpool Football Club.
The Online Store Terms are subject to English Law and the exclusive jurisdiction of the English courts. If any Online Store Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.
Acceptance of orders
LFC are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then LFC will not be able to process your order.
LFC validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, LFC will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.
LFC accept all orders for products and services subject to availability and certain security checks.
LFC accept payment by most major credit and debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and LFC. LFC will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, LFC will not be liable for any delay or non-delivery.
Availability of Products
If online store products become temporarily unavailable, LFC shall hold your order until LFC has the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then LFC will seek to offer you a suitable alternative or give you a full refund.
LFC has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, LFC operate a returns policy (see "Returns Policy" below).
Products and Pricing
All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see in LFC high street stores and catalogues do not necessarily apply to the online store, and vice versa.
Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
LFC reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.
To the extent that LFC are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).
Your order will normally be dispatched within 5 (five) working days of placing the order. Whilst LFC make every effort to deliver goods within such timescales, however, some delays are inevitable. LFC shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit ‘Order History’ in the ‘My Account’ section of the online store. If, after checking your Order History, you have any questions about the status of your order then please refer to our help section, accessible from the foot of every page.
LFC are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.
LFC have the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.
You have the right to cancel any order you make for any product (other than personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase, return it to us within 14 (fourteen) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. Full orders returned from UK customers will receive a full refund including postage charges. If you have not received your order within 14 days please contact us via the customer contact form.
If you wish to exhange or return any product then please send the product back with complete returns form through the post to:
PO Box 211
Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include your completed returns form and give the reason for return and any new requirements. LFC advise that returns are sent recorded delivery via Royal Mail as LFC will not accept liability for lost returns. In the instance LFC are liable for return postage costs LFC will not refund return postage above or beyond the inital postage charge. Should you have any queries regarding a return then please refer to our help section, accessible from the foot of every page.
Liverpool Football Club do not accept any responsibility for players transferring from the club or changing their squad number. Liverpool Football Club will not accept any returns or refund requests outside of our normal returns policy if a player transfers or changes their squad number.
This online store uses the latest 128bit security encryption to protect your personal information. When you enter your personal details in the checkout pages you are in a secure web site.
Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by the web site.
security certificate >>
LFC will take all reasonable care to keep the details of your order and credit card information secure but unless LFC have been negligent, LFC will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from the online store.
Government Advice on Internet Shopping
If you still have concerns about shopping over the internet you may like to read the “Distance Selling” fact sheets on the DTI website.
The above terms do not affect your statutory rights.
Third Party Rights
The Online Store Terms are not intended to give rise to any right which is enforceable by a third party by virtue of the Contracts (Rights of Third Parties) Act 1999.